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Terms That Govern Your Account on bt99

Using bt99 means you agree to the terms set out here — covering account eligibility, wallet use, and how we handle your data.

Account EligibilityWallet & Payment RulesData HandlingJurisdiction NoticePolicy Updates
bt99 Terms That Govern Your Account on bt99
DATA AND SECURITY

How We Handle Your Data and Account Security

We collect only what we need to run your account — your contact details, payment method identifiers, and transaction history. We do not sell your data to third parties. Cookies on bt99 track session state and payment flow; you can manage non-essential cookies through your browser settings. Account data is retained for as long as your account is active and for the period required by applicable financial regulations after closure. To request a copy of your data or ask us to delete it, contact support with your registered account details.

Data Retention

We keep your account and transaction records for the period required under applicable financial regulations. Closed accounts are not deleted immediately.

Cookie Policy

Essential cookies keep your session and payment flow intact. Non-essential cookies can be turned off in your browser without affecting core account functions.

Account Security

Your account is protected by password and OTP verification. Never share your OTP with anyone — bt99 staff will never ask for it during support calls.

Data Requests

You can request a copy of your personal data or ask for corrections at any time. Submit the request through live chat or email with your account ID.

CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about these terms, your account status, or a payment dispute involving bKash, Nagad, or Rocket, our support team handles it directly. We do not route legal queries through automated bots — a real agent reviews account and policy questions. Players in Dhaka and across Bangladesh can reach us through the channels below.

Team online

Live Chat

Available through your account dashboard. Fastest path for account-specific questions, wallet disputes, and verification status.

Email Support

Send detailed queries — including screenshots of payment confirmations — to our support address listed in your account settings.

Help Centre

Our policy FAQ section covers common questions about terms, data requests, and account closure. Check there first for standard queries.

Legal and Policy Questions Answered

Common questions about your rights, our data practices, and how these terms apply to your account on bt99.

Account eligibility depends on your local law and the regions we currently serve. If online casino activity is restricted where you are, you should not open an account.

Access depends on whether your use complies with local law and falls within our eligible regions. Check your local regulations before registering or depositing.

Contact support via live chat or email with your account ID. We will process the request in line with applicable data protection requirements and respond within a reasonable timeframe.

Your records are retained for the period required under applicable financial regulations. After that period, personal data is removed from active systems in line with our retention policy.

We will notify you through your registered contact before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Contact support immediately through live chat. We will place a temporary hold on your account, review recent activity, and guide you through the re-verification process.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.